|Position||Customer Support Administrator|
|Salary||£18,000 to £22,000|
|Contact name||mr. Michael Casanova|
|Company||Ben Burgess Norwich|
|Telephone number||01603 628251|
|Fax number||01603 762194|
Our Customer Support Administrator reports into our Norwich Service Manager and has responsibility for the workshop technician’s administration on a day to day basis. This role has overall accountability for all administrative processes of the customer service department at our Norwich depot including ensuring all records and reports are consistently produced and maintained. In addition this role is a front of house role supporting the Customer Support Manager and Service Manager in their role to provide excellent customer care and communications in-line with our company mission, vision and values.
This role balances a busy workload with a varied one therefore the right candidate will be comfortable working in a busy service department environment in a standalone role. The variety will mean that the right candidate will be organised with the ability to juggle multiple priories in any given day. In return this role offers scope for fantastic progression, the ability to work with a great team and competitive salary and benefits.
Customer Support Administrator accountabilities include:
We look for:
Established in 1931, Ben Burgess has been supporting the local farming communities for over 80 years. As an original John Deere dealer since the brand entered the UK market in 1965, we are now recognised as one of the leading dealers of John Deere machinery in the UK. Alongside the John Deere brand we also supply our customers with other leading manufacturers in the agriculture, construction and grounds care industries such as Grimme, Hitachi, Manitou, Weidemann, Kuhn and Timberwolf. In addition to our core business we also operate one of the largest hire fleets of agricultural machinery in the UK with values
From our six sites in the East of England we supply equipment across the UK and export worldwide, selling new and used machinery, services and parts to our growing customer base. Our vision for our company is simple, to be the leader in our industry by offering excellent customer experiences and an inspiring place to work. We do this by living our family values and building partnerships up with our customers, employees and suppliers.