Customer Support Administrator


Reference 3048
Start date 07/09/2018
Position Customer Support Administrator
Province East Anglia
Contract type ft
Salary £18,000 to £22,000


Contact name mr. Michael Casanova
Company Ben Burgess Norwich
Telephone number 01603 628251
Fax number 01603 762194
E-mail address


Our Customer Support Administrator reports into our Norwich Service Manager and has responsibility for the workshop technician’s administration on a day to day basis. This role has overall accountability for all administrative processes of the customer service department at our Norwich depot including ensuring all records and reports are consistently produced and maintained. In addition this role is a front of house role supporting the Customer Support Manager and Service Manager in their role to provide excellent customer care and communications in-line with our company mission, vision and values.

This role balances a busy workload with a varied one therefore the right candidate will be comfortable working in a busy service department environment in a standalone role. The variety will mean that the right candidate will be organised with the ability to juggle multiple priories in any given day. In return this role offers scope for fantastic progression, the ability to work with a great team and competitive salary and benefits.

Customer Support Administrator accountabilities include:

  • Accountability for the day to day administration, support and record keeping for the customer support department.
  • Handling all internal and external customer enquiries.
  • Ensuring all work is carried out in-line with correct procedures and on time.
  • Creation of invoices and credit paperwork as required.
  • Being the direct liaison between Sales and Service teams ensuring all correct procedures are followed.
  • Ensuring the service technicians complete all required documentation including job cards, timesheets, risk assessments and warranty paperwork. Managing and escalating as required any exceptions.
  • Monitoring of all outstanding / overdue work and ensuring this is actioned as required.
  • Warranty registrations for all new machinery and new machines have been reported on all key systems.
  • Supporting the departmental administration for holiday and sickness on behalf of the manager.
  • Monitoring JDLink and all telematics systems including hire, demo and company machinery.

We look for:

  • Proven track record of working within a busy administrative environment.
  • Excellent communication skills including verbal and written.
  • Ideally experience working in a service department in a similar industry.
  • A keen eye for detail.
  • Experience working with advanced IT systems including bespoke software as well as Excel, Word and PowerPoint.
  • Proven track record of working in a customer focused role.
  • Full UK Driver’s License.

Established in 1931, Ben Burgess has been supporting the local farming communities for over 80 years. As an original John Deere dealer since the brand entered the UK market in 1965, we are now recognised as one of the leading dealers of John Deere machinery in the UK. Alongside the John Deere brand we also supply our customers with other leading manufacturers in the agriculture, construction and grounds care industries such as Grimme, Hitachi, Manitou, Weidemann, Kuhn and Timberwolf. In addition to our core business we also operate one of the largest hire fleets of agricultural machinery in the UK with values

From our six sites in the East of England we supply equipment across the UK and export worldwide, selling new and used machinery, services and parts to our growing customer base. Our vision for our company is simple, to be the leader in our industry by offering excellent customer experiences and an inspiring place to work. We do this by living our family values and building partnerships up with our customers, employees and suppliers.